How to Avoid Cold Calling Burnout

Nicole Smith

Make cold calls without it taking a toll on your soul Old-school traditional cold calling can take a toll on a person’s self esteem over time. It’s just not natural to have somebody hang up on us, or to experience rejection over and over each day. Because of this, many […]

IT Telesales for Short Term Revenue Growth

Nicole Smith

Telesales Versus Strategic Field Sales Comparing the sales process for telesales and “enterprise” type field sales reveals significant differences. With telesales opportunities the sales cycle is usually far shorter, the process itself is often less consultative (mainly due to margins restricting the amount of time that can be spent per […]

Developing Telemarketing Skills

Nicole Smith

Anyone can get on a phone and read a sales script…right? Unfortunately that is a tremendously oversimplified approach to one of the most powerful marketing tools available to a company. Telemarketing is a comprehensive concept which addresses call centre activities and every phone call between employees and customers. In other […]

The Outbound Call Center Yes Ladder

Nicole Smith

In making outbound calls or sales calls, the primary thing to consider is: are you asking the right questions? People respond differently depending on how you express yourself. There are different ways to approach a question and some work, some do not. The important thing in making outbound calls is […]